Organisational Best Practice








Subject Title  : Organisational Best Practice





Subject Code : MGMT6014





Assessment    : Benchmarking Exercise





 context:





Benchmarking
is the process by which organisations measure themselves against their
competitors. There are different types and forms of benchmarking, different
purposes, different measures and different outcomes. This assessment asks you
to demonstrate your understanding of benchmarking by providing a benchmarking
analysis of an organisation of your choice against its competitors or lead
competitor in the field (depending on the form of benchmarking you choose to
undertake).





Instructions:





Select
an organisation and undertake a benchmarking exercise to conclude as to the
positioning of the organisation against its competitors in its industry. Your
report should outline the following elements:





1.     Criteria and
justification for selection of benchmarks.





2.     The benchmark
measures themselves and interpretation of the results.





3.     Recommendations
for action stemming from the benchmarking data.











Output/deliverables and parameters of
the assessment:





You
should submit a report for the attention of the CEO/Managing Director of the
organisation of your choice, which should be no more than 12 pages in length,
including references and appendices, and should include a minimum of 4
benchmark measures in the discussion.








Marking Criteria





        
Selection of appropriate benchmarks,
measures and data for the organisation and its strategic goals and competitor
positioning.





        
Appropriate
analysis of benchmarking data supporting the conclusions being drawn.





        
Critical
reasoning skills, including ethical and moral consideration.





        
Presentation of the report including
referencing and use of appendices, and use of academic conventions.





        
Effective communication of the benefits
of benchmarking to the organisation through the presentation of recommendations
for future action.








Learning Outcomes








        
Examine the role of best practice and
its relationship to organisational competitiveness and develop an effective
plan for benchmarking best practice which can practically be applied to an
organisation.





        
Evaluate organisational performance against
best practice benchmarks and apply these benchmarks to establish organisational
improvements.





        
Critically analyse the role of
qualitative and quantitative tools which support the improvement of key processes
in an organisation.


        
Critically evaluate organisational
culture, team structures and the effective management of human resources and
how these can contribute to the achievement of organisational best practices.





















































Learning Rubrics














































































































































































































































































































































































Assessment








Fail (Unacceptable)





Pass


Credit


Distinction


High Distinction





Attributes











(Functional)


(Proficient)


(Advanced)


(Exceptional)

















Grade
Description


Evidence of unsatisfactory


Evidence
of


Evidence of a good


Evidence of a high


Evidence of an


(Grading Scheme)


achievement of one
or more of the


satisfactory


level of


level
of


exceptional level of














learning objectives
of the course,


achievement
of


understanding,


achievement of


achievement of














insufficient understanding of the


course
learning


knowledge
and skill


the learning


learning
objectives














course content and/or unsatisfactory


objectives, the


development
in


objectives of
the


across
the entire














level of skill development.


development of


relation
to the


course


content
of the




















relevant skills to a


content
of the course


demonstrated
in


course




















competent level, and


or
work of a superior


such areas as


demonstrated
in




















adequate


quality
on the


interpretation


such
areas as




















interpretation and


majority
of the


and critical


interpretation
and




















critical analysis
skills.


learning
objectives of


analysis,
logical


critical
analysis,























the course.


argument,
use of


logical argument,























Demonstration
of a


methodology
and


creativity,
originality,























high
level of


communication


use
of methodology























interpretation
and


skills.


and
communication























critical
analysis skills.





skills.




















Selection of


Does not meet minimum
standard


Meets minimum


Moves beyond


Exceeds minimum


Exceeds minimum


appropriate








standard


minimum standard


standard


standard and


benchmarks,


Demonstrates no awareness of











exhibits high levels


measures
and data


context and/or purpose of the


Demonstrates limited


Demonstrates


Demonstrates an


of independence


for
the organisation


assignment.


awareness of context


consistent awareness


advanced and





and
its strategic








and/or purpose of the


of context and/or


integrated


Consistently


goals
and








assignment


purpose of the


understanding of


demonstrates a


competitor











assignment.


context and/or


systematic and


positioning.














purpose of the


critical


























assignment.


understanding of


25%























context and purpose























of the assignment.




































































































































































































































































































Appropriate analysis


Limited understanding of
required


Knowledge or


Thorough knowledge


Highly developed


A sophisticated


of
benchmarking


concepts and knowledge


understanding of the


or understanding of


understanding of


understanding of the


data supporting the





field or discipline.


the field or


the field or


field or discipline/s.


conclusions
being


Key components of the assignment





discipline/s. Supports


discipline/s.





drawn.


are not addressed.


Resembles
a recall or summary off key ideas.


personal opinion and





Systematically and











information


Discriminates


critically











substantiated by


between


discriminates


25%





Often


evidence from the


assertion of


between assertion of








conflates/confuses


research/course


personal opinion


personal opinion and








assertion of personal


materials.


and information


information








opinion with





substantiated by


substantiated by








information


Demonstrates a


robust evidence


robust evidence








substantiated by


capacity to explain


from the


from the








evidence from the


and apply relevant


research/course


research/course








research/course


concepts.


materials and


materials and








materials.





extended reading.


extended reading.














Well


Mastery of concepts














demonstrated


and application to














capacity to


new














explain and apply


situations/further














relevant


learning.














concepts.























Critical reasoning


Specific position (perspective
or


Specific position


Specific position


Specific position


Specific position


skills,
including


argument) fails to take into account


(perspective or


(perspective or


(perspective or


(perspective or


ethical
and moral


the complexities of the issue(s) or


argument) begins to


argument) takes into


argument) is


argument) is


consideration.


scope of the assignment.


take into account the


account the


expertly


presented expertly,








Issue (s) or scope of


complexities of the


presented and


authoritatively and













































































































































































































































































20%


Makes assertions that
are not


the assignment.


issue(s) or scope of


accurately takes


imaginatively,


justified.





the assignment.


into account the


accurately taking








Justifies any


Others’ points of view


complexities of


into account the





Difficulty in formulating own opinion


conclusions reached


are acknowledged.


the issue(s) and


complexities of the





and lack of recognition of ethical


with arguments not





scope of the


issue(s) and scope of





principles and competing interests.


merely assertion.


Justifies any


assignment.


the assignment.











conclusions reached





Limits of position are





Does not clearly demonstrate moral-


Difficulty in justifying


with well-formed


Justifies any


acknowledged.





ethical
reasoning.


conclusions based on


arguments not merely


conclusions











moral-ethical


assertion.


reached with


Justifies any








principles but





well-developed


conclusions reached








recognises different


Conclusions are


arguments.


with sophisticated








Viewpoints.


justified based on


Formulates and


arguments.











moral-ethical














principles.


justifies


Uses ethical














conclusions based


principles to identify














on moral-ethical


competing interests














principles.


and views.














Can recognise the


Sophisticated














competing


understanding of the














interests in


ethical and moral














arguments and


positions.














identify ethical

















issues embodied


Well-articulated














in them.


viewpoint based on

















moral-ethical

















reasoning.




















Presentation of the


Poorly written with
errors in spelling,


Is     written
according to


Is well-written and


Is very well-


Expertly written and


report
including


grammar.


academic genre (e.g.


adheres to the


written and


adheres to the


referencing
and use





with introduction,


academic genre (e.g.


adheres to the


academic genre.


of
appendices, and


Demonstrates inconsistent use of


conclusion or


with introduction,


Academic


genre.























































































































































































































































































use of
academic


good quality, credible
and relevant


summary) and has


conclusion or





Demonstrates expert


conventions.


research sources to support and


accurate spelling,


summary).


Consistently


use of high-quality,





develop ideas.


grammar, sentence





demonstrates


credible and relevant








and paragraph


Demonstrates


expert use of


research sources to


10%


There are mistakes in using the APA


construction.


consistent use of high


good quality,


support and develop


style.





quality, credible and


credible and


arguments and








Demonstrates


relevant research


relevant research


position statements.








consistent use of


sources to support


sources to


Shows extensive








credible and relevant


and develop ideas.


support and


evidence of reading








research sources to





develop


beyond the key








support and develop


There are no mistakes


appropriate


reading








ideas, but these are


in using the APA style.


arguments and











not always explicit or





statements.


There are no








well developed.





Shows evidence


mistakes in using the














of reading beyond


APA Style.








There are no mistakes





the key reading











in using the APA style.





There are no
































mistakes in using

















the APA style.























Effective


Difficult to understand
for audience,


Information,


Information,


Information,


Expertly presented;


communication
of


no logical/clear structure, poor flow


arguments and


arguments and


arguments and


the presentation is


the
benefits of


of ideas, argument lacks supporting


evidence are


evidence are well


evidence are very


logical, persuasive,


benchmarking
to the


evidence.


presented in a way


presented, mostly


well presented,


and well supported


organisation
through





that is not always


clear flow of ideas


the presentation


by evidence,


the
presentation of


No effort is made to keep audience


clear and logical.


and arguments.


is logical, clear


demonstrating a


recommendations


engaged, audience cannot follow the








and well


clear flow of ideas


for
future action.


line of reasoning.


Attempts are made to


The audience is


supported by


and arguments.








keep the audience


mostly engaged, line


evidence.





20%


Little use of
presentation aids, or the


engaged, but not


of reasoning is easy to





Engages and sustains


presentation aids and material used


always successful.


follow.


Engages the


audience’s interest





are irrelevant.


Line of reasoning is





audience,


in the topic,






































































































often difficult to


Effective use of


demonstrates


demonstrates high








follow.


presentation aids.


cultural


levels of cultural








Presentation aids are





sensitivity.


sensitivity























used more for effect





Carefully and well


Effective use of








than relevance.





prepared


diverse presentation














presentations aids


aids, including














are used.


graphics and multi-

















media.























































































































                                                                                                                                                   



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